Social Media & Consumer Agent
Position summary
About our company
Introduction
Job description
SOCIAL MEDIA COMMUNITY & CONSUMER AGENT
Are you passionate about social media, consumer engagement and delivering exceptional customer experiences? We are looking for a dynamic and consumer-focused Social Media Community & Consumer Agent to join our Consumer Relations team.
Purpose of the Role
The successful candidate will support community management, consumer engagement, marketing agency activities and in-house campaign execution. The role plays a vital part in maintaining positive consumer relationships and ensuring exceptional service delivery across multiple brands.
Key Responsibilities
- Manage and engage with online communities across social media platforms.
- Respond to consumer enquiries and complaints professionally and efficiently.
- Support marketing agencies and internal marketing campaigns.
- Monitor social media activity and brand reputation.
- Collaborate with internal teams to ensure alignment and excellent service delivery.
- Assist with after-hours, weekend and public holiday support when required.
- Ensure accurate handling of consumer information and interactions
Minimum Requirements
- Grade 12 (Matric).
- Diploma or Degree in Communications, Customer Service or a related field.
- 2-3 years' experience in Consumer Care, Community Management or Social Media Management.
- Experience within the FMCG, Beauty and Personal Care industry will be advantageous.
- Experience in telecommunications, customer service or client services.
Skills & Competencies
- Excellent written and verbal communication skills.
- Strong command of the English language.
- Additional South African languages will be advantageous.
- Strong attention to detail and accountability.
- Active listening and empathy.
- Excellent problem-solving and critical thinking skills.
- Ability to work under pressure and manage multiple brands.
- Professional telephone etiquette.
- Collaborative team player with a consumer-centric mindset.
Knowledge Required
- Social media monitoring and public response management.
- Brand reputation management.
- Knowledge of haircare, skincare, fragrance and homecare products.
- Understanding of handling personal information and consumer data responsibly.
Ideal Candidate
- Consumer-focused and service-driven.
- Brand-conscious and proactive.
- Flexible and willing to work shifts, including evenings, weekends and public holidays.
- Based in Centurion, Pretoria West, or willing to relocate.
If you are passionate about social media engagement, consumer care and building meaningful brand relationships, we'd love to hear from you. Apply today at amkacareers.cihr.
Minimum requirements
Grade 12 (Matric) and a Diploma or Degree in Communications, Marketing, Customer Service, or a related field.
Minimum 2-3 years' experience in social media management, Community Management, Consumer Care, or Customer Service.
Strong written and verbal communication skills in English, with the ability to respond professionally to consumer enquiries and complaints.
Experience managing social media platforms and online consumer engagement, including monitoring brand reputation and responding to public interactions.